10‑8 Media – Privacy Policy

Effective Date: Upon Publication Last Updated: Ongoing

This Privacy Policy (“Policy”) governs the manner in which 10‑8 Media (“Company,” “we,” “us,” “our”) collects, uses, maintains, stores, protects, discloses, and processes information obtained from users (“you,” “your,” “client,” “visitor”) of our website, digital platforms, and professional services. By accessing or using any part of our website or services, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree, you must discontinue use immediately.

1. Scope and Applicability

This Policy applies to all information collected through:

• The 10‑8 Media website
• Digital products and optimization services
• Communication channels (email, forms, messaging, support)
• Client onboarding processes
• Third‑party integrations used to support service delivery

This Policy applies to all users, regardless of geographic location, device type, or method of access.

2. Information We Collect

10‑8 Media collects information for operational, administrative, legal, and security purposes. Information may be collected directly, automatically, or through authorized third‑party tools.

2.1 Personal Information Provided by You

We may collect personal information when you:

• Submit inquiries or contact forms
• Purchase services or digital products
• Provide access credentials for optimization or digital management
• Upload files, content, or business information
• Engage in consultations or support communications
• Enter into contractual agreements with 10‑8 Media

This may include, but is not limited to:

• Full name
• Email address
• Phone number
• Business name
• Website URLs
• Account credentials voluntarily provided for service execution
• Billing information (processed securely through third‑party payment processors)
• Project details, content, and materials

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Pages visited and interaction logs
• Time spent on pages
• Referring URLs
• Cookies, pixels, and tracking data
• Session behavior and analytics metrics

2.3 Third‑Party Data

We may receive information from:

• Analytics platforms
• Advertising networks
• Search engines
• Social media platforms
• Payment processors
• Security monitoring tools
• Fraud prevention partners

This information assists in service delivery, security, compliance, and performance optimization.

3. Legal Basis for Processing Information

10‑8 Media may process information under the following legal bases:

• Contractual necessity: To fulfill service agreements.
• Legitimate interest: To improve services, maintain security, and prevent fraud.
• Legal obligation: To comply with regulatory requirements.
• Consent: When you voluntarily provide information or opt‑in to communications.

4. How We Use Your Information

Information collected by 10‑8 Media may be used for:

• Service delivery and project execution
• Customizing digital optimization strategies
• Improving website functionality and user experience
• Communicating with clients
• Processing payments and verifying transactions
• Preventing fraud, abuse, or unauthorized access
• Maintaining compliance with legal obligations
• Protecting the integrity of our digital systems
• Enforcing our Terms and Conditions
• Investigating suspicious or harmful activity
• Maintaining internal records and documentation

We do not sell, rent, or trade your personal information.

5. Data Storage, Security, and Protection Measures

10‑8 Media employs administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Encrypted storage
• Secure servers and restricted access
• Multi‑factor authentication
• Firewalls and intrusion detection systems
• Continuous monitoring for suspicious activity
• Regular system updates and patching
• Controlled access to sensitive data

Despite these measures, no digital system is completely immune to risks. By using our services, you acknowledge that no method of transmission or storage is 100% secure.

6. Cookies, Tracking Technologies, and Analytics

10‑8 Media may use cookies, pixels, tags, and similar technologies to:

• Analyze website traffic
• Improve user experience
• Track performance metrics
• Deliver relevant content
• Enhance security and fraud detection

You may disable cookies through your browser settings, but doing so may affect website functionality.

7. Sharing and Disclosure of Information

We may share information only when necessary and only with trusted parties, including:

• Service providers assisting with operations
• Payment processors
• Analytics platforms
• Legal authorities when required by law
• Security vendors
• Fraud prevention partners
• Contracted third‑party professionals

We do not share information for marketing purposes without your explicit consent.

8. Third‑Party Services and External Links

Our website may contain links to third‑party websites or services. We are not responsible for:

• Their content
• Their privacy practices
• Their security measures
• Their data handling policies

We encourage you to review the privacy policies of any external sites you visit.

9. Data Retention and Destruction

10‑8 Media retains information only as long as necessary to:

• Fulfill service obligations
• Maintain business records
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
• Protect against fraud and abuse

Once information is no longer required, it may be securely deleted, anonymized, or archived in accordance with applicable laws.

10. Client Responsibilities and Obligations

Clients agree to:

• Provide accurate and complete information
• Maintain secure access credentials
• Notify us of unauthorized account activity
• Avoid sharing sensitive information unless necessary
• Cooperate with service requirements and timelines

10‑8 Media is not responsible for issues arising from inaccurate, incomplete, or misleading client‑provided information.

11. Fraud Prevention, Abuse Mitigation, and Enforcement

To safeguard our business and clients, 10‑8 Media may:

• Monitor for fraudulent activity
• Block suspicious IP addresses
• Terminate abusive accounts
• Report unlawful behavior to authorities
• Retain logs for investigative purposes
• Use automated tools to detect harmful behavior
• Enforce contractual obligations

Any attempt to misuse our services, systems, or intellectual property may result in legal action, including civil claims and criminal referrals.

12. Data Breach Response and Notification Procedures

In the event of a suspected or confirmed data breach, 10‑8 Media may:

• Investigate the incident
• Notify affected parties when required by law
• Work with security professionals to mitigate damage
• Cooperate with legal authorities
• Implement additional safeguards

We are not liable for breaches caused by:

• Third‑party platforms
• Client negligence
• External cyberattacks beyond our control
• Unauthorized client actions

13. Children’s Privacy

10‑8 Media does not knowingly collect information from individuals under the age of 18. If such information is discovered, it will be deleted promptly.

14. International Users and Data Transfers

If you access our website from outside the United States, you acknowledge that your information may be transferred to, stored in, and processed within the United States, where privacy laws may differ from those in your jurisdiction.

15. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Access to your data
• Correction of inaccurate information
• Request for deletion
• Restriction of processing
• Withdrawal of consent
• Data portability

Requests may be submitted to the contact information below. Verification may be required to protect your privacy.

16. No Guarantee of Results

Digital optimization, SEO, GEO placement, AEO strategies, and branding outcomes depend on external factors beyond our control. We do not guarantee:

• Search engine rankings
• Visibility improvements
• Traffic increases
• Platform performance
• Algorithm stability

All services are provided on a best‑effort basis.

17. Enforcement, Dispute Resolution, and Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of the State of Ohio. Any disputes arising from this Policy or your use of our website or services shall be resolved exclusively in the appropriate courts located within Ohio.

Clients agree to attempt informal resolution before initiating legal action.

18. Severability

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Changes to This Privacy Policy

10‑8 Media may update this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting. Continued use of the website or services constitutes acceptance of the updated Policy.

20. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

10‑8 Media Columbus, Ohio Email: admin@10-8media.com